Contact us

Here's how you can get in touch with us

We’re reducing our opening hours on selected days over the festive period. See when we'll be open here.

There's a number of ways that you can get in touch with us and we're around Monday to Friday from 8am-5pm. For emergencies we can be contacted 24 hours a day.

We understand our customers like to contact us in different ways so we have options to suit everyone.

A phone call might not always be the quickest way, so we've put together some information on the best ways to contact us.

On this page:

Common enquiries

Here's some of our most common enquiries with links to more information and how you can resolve them yourself:

Emergencies and support

Call 999 immediately if a crime is in progress, someone suspected of a crime is nearby, when there’s danger to life, or when violence is being used or threatened. You can report non-urgent or suspected crimes by calling 101 or on the Kent Police website.

My Account

My Account is the most popular way for our customers to manage their home - about 65% of our customers use it. It's your your online account that you can access 24/7 to:

  • Update your personal details
  • Update your equality monitoring information
  • Report a repair - choose an appointment time and even change it in your 'Repairs history' if you need to
  • Make a complaint (when a complaint is logged in My Account you can track its progress too
  • Pay your rent
  • Edit and remove occupants
  • Download your account statements
  • End a tenancy
  • Apply for a mutual exchange and track its progress

Not yet registered? Registering for My Account is quick and easy. You'll need your tenancy reference number. You can usually find this on letters and emails we've sent you. If you can't find it then drop our Customer Team a message on Live Chat, Facebook Messenger or Twitter and they'll help you out.

Social media

A lot of our customers are on social media and follow us for important service updates, announcements and news - it's a great way to contact us too. We're available on:

Our social media channels are monitored from 8am-6pm.

Email us

Make sure your subject is clear e.g. update on a repair, question about staircasing
Let us know exactly what it is you're contacting us about, and how you'd like us to resolve your enquiry. A couple of sentences is fine.

We’re reducing our opening hours on selected days over the festive period. See when we'll be open here.

Phone

Our lines are open Mon - Fri 8am - 5pm. You can call us on 01634 565333.

Sometimes our lines can get very busy. If your call isn't urgent or an emergency then you might want to use one of our other contact methods, or call at one of our quieter times.

Our busiest times

If you call at these times you may experience a longer wait to speak to one of our team.

  • Monday is always our busiest day especially first thing in the morning.
  • Mornings between 9am-1pm.

Our quieter times

If you call at these times you're more likely to get through quicker.

  • After 2pm.  
  • Wednesday and Friday tend to be our quieter days.

Visit or write to us

Office opening hours: Monday to Friday from 9am until 5pm.

Our address: mhs homes, Broadside, Leviathan Way, Chatham, Kent, ME4 4LL

 

How to find us

Driving

If you're driving, we have visitor parking spots available at our Broadside office. If their are no spots available, the car park across the road offers free parking for 90 minutes.

Train

The closest train stations to our Broadside office are Chatham and Gillingham (both a 38 minute walk away according to Google Maps). You can however get a bus from 

Bus: 

From Chatham train station you can get the 1, 2 or you can get the 116 from the bus garage. 

From Gillingham train station you will have to walk 17 minutes to get the 1 or 13 minutes to pick up the 116. As such, if you are planning on travelling by bus, it might be easier to go from Chatham.