Information and data protection

Find out more about how we protect and manage your data, your right to request information, and who you can contact about data protection.

Publication scheme

We believe in the importance of being open, honest, and transparent with you as our customers in respect of how we operate and how we're performing. 

Our publication scheme helps you to find information all in one place about who we are, how we're performing and the standards of service we should be offering you.

Information we publish includes:

  • Who we are and what we do
  • What we spend and how we spend it
  • What our priorities are
  • How we are doing
  • How we make decisions
  • Policies and procedures
  • The services we offer
  • Service standards

Read information in our publication scheme.

Privacy notice

Your privacy is important to us. We only collect the information we need from you and your household to provide you with our services. Our Privacy Notice describes the categories of personal data we process and why.

Under the data protection legislation, including the Data Protection Act (DPA) 2018 and United Kingdom General Data Protection Regulation (GDPR), we have to tell you why we collect information about you, how we plan to use it, if we’ll share it with anyone else and how long we’ll keep it for.

Read our privacy notice.

Requesting your information

The Data Protection Act 2018 and the General Data Protection Regulation (UK GDPR) says how we have to collect, store, use and protect your personal information.

As part of providing a good service, we need to collect and handle personal information from and about you. We hold and process this information to manage your housing arrangements and to provide you with quality services that meet your needs.

Your personal information needs to be kept confidential and we take great care to ensure it is collected, stored and handled responsibly and in line with the legal requirements.

Read our privacy notice to find out about your privacy rights and how we collect, use, share and secure your personal information.

Further information about data protection and your rights can be found on the Information Commissioner’s Office website.

We’ve included some frequently asked questions about data protection below.