Information and data protection
At mhs homes, we are committed to protecting personal information and being open about how we use it. We want our customers, residents, colleagues and partners to feel confident that personal information is handled securely, fairly and in accordance with data protection legislation.
This section provides information about how we manage personal information, your rights under data protection law and how you can contact us if you have any questions or concerns.
Privacy Notice
Our Privacy Notice explains:
What personal information we collect
How we use your information
The lawful basis for processing
Who we may share information with
How long we keep information
Your rights under data protection legislation
View our Privacy Notice
Your Personal Information Rights
You have a number of rights regarding the personal information we hold about you.
These include:
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of information in certain circumstances
The right to restrict processing
The right to object to processing
The right to data portability where applicable
Rights relating to automated decision-making and profiling
Find out more about your rights and how to exercise them.
Requesting Your Personal Information
You have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request (SAR).
We have produced a dedicated guide explaining:
How to make a request
The information we may need from you
How long responses normally take
What information can and cannot be disclosed
Read our guide to requesting your personal information.
Reporting a Data Protection Concern
If you believe your personal information has been lost, shared incorrectly, accessed without permission or otherwise mishandled, please contact us as soon as possible so we can investigate.
Email: [email protected]
Publication Scheme
Our Publication Scheme provides access to information about how we operate, make decisions and deliver services.
This includes information about:
Our organisation and structure
Policies and procedures
Financial information
Performance information
Governance arrangements
Reports and publications
View our Publication Scheme
Contact the Data Protection Team
If you have any questions about how we use your personal information, please contact the Data Protection Team.
Email: [email protected]
For details on this please see our privacy notice.
You can request your personal information by doing the following:
Write to our Data Protection Officer (DPO) requesting a copy of your personal information. Please include exactly what information you’d like, over what time period (e.g. from 2017 – present), and let us know if you'd like to receive your information by email or post.
You can email your request to us at [email protected] or send it in the post to:
The DPO
mhs homes
Broadside
Leviathan Way
Chatham
Kent
ME4 4LL
We have 30 calendar days to provide you with the information you’ve requested. You'll receive your information as you requested it, which will be by secure portal or hard copy which is sent via recorded delivery.
Yes. Please contact our Data Protection Officer via email at [email protected] and include details of your request.
You can also send a request via post to:
The DPO
mhs homes
Broadside
Leviathan Way
Chatham
Kent
ME4 4LL
We’ll treat this request as we would any other request for personal information. We can only release CCTV information of you.
To make a request for CCTV footage please see ‘How do I request my personal information from you?’ above.
For data protection reasons, we can’t provide any information that relates to a third party or of footage that doesn’t include you.
The Freedom of Information Act 2000 allows the public to access information about services provided by public authorities, such as a local authority.
mhs homes is not a public authority and isn’t covered by the Freedom of Information Act.
However if you’d like to request your personal information please see ‘How do I request my personal information from you?’ above.
If you have any further questions for us about data protection. You can contact our Data Protection Officer by emailing: [email protected].