Struggling with rising energy costs? You're not alone. Our support and advice page is here to help you stay warm and manage your bills with practical tips, trusted resources, and guidance tailored to your needs.

If you’re worried about paying your energy bills, or even going without heating or food, support is available.

On this page:

Household Support Fund

The Household Support Fund provides support to vulnerable households. Funded by the UK government, the scheme is for those most in need to help with the rising cost of living. 

If you live in Medway, click here for more information, including eligibility and closing dates:
Medway Council Household Support Fund 

If you live outside of Medway, click here for more information, including eligibility and closing dates:
Kent County Council Household Support Fund 

The fund can be used for:

  • food and home essentials
  • school uniforms
  • energy
  • water
  • essentials linked to energy and water
  • housing costs in exceptional circumstances, but not mortgages

Energy saving hints and tips

There are lots of websites giving advice on how to save money and stay warm. These include:

Warm Home Discount Scheme

The Warm Home Discount Scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.

Visit the gov.uk website for more information on the Warm Home Discount Scheme.

Worried about your bills

If you're struggling to pay your bills, heat your home, or afford food, please reach out. Our team is here for you, and there are many ways we can help. One of our trained advisors will listen, understand your situation, and offer the support you need.

Email [email protected] or call us on 01634 565333.