Damp and mould are caused by excess moisture in the air.
There's moisture in the air all the time, even when you can't see it. It’s mainly caused by day-to-day activities like washing, showering and cooking. However, in some cases, it can be caused by more serious issues.
In these cases, it can sometimes be hard to find out what’s causing the problem so we need to look at all possibilities including condensation, leaking pipes, rising damp or damage to the roof or windows.
It can take time to find what’s causing damp and mould and to fix the issues. But our team will work as quickly as they can to make sure your home is safe.
If you have any signs of damp or mould, it's important you report it to us straight away so we can investigate.
It may be that we need access to your home. Please let us in so that we can carry out any checks or works that are necessary.