Changes in Universal Credit and Working Tax credits September 2021

From the end of September 2021 the amount you receive in Universal Credit or Working Tax Credit will be reduced.

At the beginning of the pandemic the government temporarily increased the standard allowance of Universal Credit and Working Tax Credit by £20 per week. This was to help those most in need during the pandemic.

This increase is being withdrawn from the end of this month and means any payments you receive in October are likely to be lower.

On top of these changes, the government's furlough scheme also ends at the end of September.  

We’re aware that many of our customers relied on this support and they may now be worried about how they’re going to pay their bills – including the rent and charges that you may owe us.

We’re here to help

If you think the reduced payments are going to make it harder for you to pay your rent and charges, or keep to a payment arrangement you’ve made with us, then it’s important you contact us straight away.

Our Customer Team are trained to help. They’ll work with you to look at your income and expenditure, talk to you about your circumstances, and guide you on any benefits you may be eligible for. If you'd like more information take a look at our what to do if you can't pay your rent or charges information.