Kent-based housing association, mhs homes, has appointed two new Executive Directors.
Gemma Hancock will be the Executive Director (Assets & Development) after being with mhs homes as the Assistant Director of Development & Sales. Gemma has over 17 years’ experience in the social housing sector with specific experience in managing a portfolio of mixed tenure housing and regeneration projects through various stages of feasibility, design, procurement and on-site delivery.
Image: Gemma Hancock, Executive Director of Assets and Development
As the Executive Director (Assets and Development), Gemma is responsible for delivering the Asset Management Strategy and our ambitious Development Plan as well as championing best practice in building safety, quality design, environmental and community sustainability. Gemma’s appointment took effect in December 2022.
Upon her appointment, Gemma said:
“It is a privilege to be the Executive Director of Assets & Development, I look forward to using my experience to help deliver mhs homes group’s Strategic Plan whilst maximising opportunities to provide more quality, affordable and sustainable homes for our communities.
“I am a passionate about the fundamental role that a safe home plays in the sustainability and strength of our communities.”
Amy Cheswick will be the Executive Director (Customer & Transformation) and brings over 25 years’ experience in housing management and customer services. Her most recent position was Director of Customers & Partners at Raven Housing Trust.
Image: Amy Cheswick, Executive Director of Customer and Transformation
As the Executive Director ( Customer & Transformation), Amy is responsible for ensuring high quality, modern, responsive and customer focused services Her forward thinking and passion for innovation will help ensure that customer involvement, engagement and satisfaction is a central element of our service delivery model. Amy’s appointment took effect in January 2023.
Upon her appointment, Amy said:
“As Executive Director (Customer & Transformation), I’m looking forward to delivering excellent services for our customers as part of the mhs homes team. I am excited to have this opportunity to deliver real social impact and transform the lives of our customers.”
“I am a passionate believer in the right to a decent home, and the importance of ensuring customers are valued and listened to at every step of their journey with mhs homes.”
Speaking about the new appointments, mhs homes’ Chief Executive Ashley Hook said:
“I’m delighted to welcome both Gemma and Amy as our new Executive Directors. Gemma and Amy have a wealth of experience to share that will build on our existing strengths and continue to put customers at the heart of all we do.”
“It has been clear from the outset that both Gemma and Amy share our values and have a strong commitment to our core purpose that everyone should have a decent home. I look forward to working with them both.”
mhs homes is the largest independent social landlord in the UK. They provide and manage 10 000 affordable homes to over 25 000 people across Kent and Medway. Over the next three years, the organisation is investing significantly in developing affordable homes, pledging to build 660 new homes and investing £175 million in existing and new homes.