Our service standards

Our service standards for supported living

Our supported living schemes offer an amazing opportunity for you to live independently in a community, but with additional support when you need it. Our supported living standards help to sustain independent living and make them a great place to live.

We will:

  • Undertake a risk assessment to understand your needs and update it every six months or if your circumstances change
  • Offer a range of ways to listen to your ideas and feedback to improve the service, including the supported living forum
  • Support you to remain living independently
  • Help you to maximise your income by offering advice on claiming benefits
  • Where possible hold weekly coffee mornings at your scheme for you to raise issues or feedback on the service you receive
  • Help you access other services and social activities

To help us provide the best service, we ask you to:

  • Let us know if you need more support
  • Tell us about changes in your health or income so we can help and advise you