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This three year strategy will drive our priorities and guide us in keeping our customers at the heart of everything we do.
It sets out our ambitions and the commitments we will work towards to deliver safe, sustainable homes and communities where people can live well. There are some significant challenges ahead, but we'll strive to meet new regulations and improved standards for social housing. Our strategic priorities are:
Visible, responsive & caring landlord
Safe & sustainable homes
Listening, learning & acting on customers’ views
Community champion & partner of choice
Safe, inclusive & rewarding workplace
Well governed, well managed & financially strong
This plan gives us a clear path forward, helping us to allocate resources effectively and ensuring that we stay on track.
We want our customers to feel safe and listened to. We’ll keep their voices at the heart of everything we do, learning and acting on what people tell us to drive forward service improvements.
