Customer Scrutiny Panel

We're a group of residents who work to improve mhs homes' services. We meet up regularly for meetings, workshops and reviews. We do independent checks on the standards of service, through feedback, scrutiny and partnership working. We help mhs change the things that need changing and challenge them to do better.

Customer scrutiny is a way of giving you more influence and the ability to hold mhs homes to account. It’s your chance to have power over business decisions, governance and performance.

It gives you an active stake in how the business is run, so that you become more than just a recipient of mhs homes' services. It allows you to work in partnership with us, to achieve better performance and outcomes. If you'd like to know more about how the business is run please contact us.

CLICK HERE TO VIEW OUR CUSTOMER SCRUTINY PANEL MEMBERS

What's it like being a member?

We look at mhs homes' services and how they can improve. We've carried out reviews on mhs's grass cutting services, the foyers, empty homes management, services to leaseholders and more. There are a lot of outcomes from our reviews, with the most recent review of the foyers resulting in a refurbishment programme to provide better facilities for customers.