Customers are at the heart of everything we do. Your feedback is valued and helps us improve our services.
Customer satisfaction survey results
1,712 customers completed a customer satisfaction survey and here’s the feedback we received.
| mhs homes | Heart of Medway | |
|---|---|---|
| Satisfied with the overall service we provide | 74% | 70% |
| Satisfied that their rent provides value for money | 85% | 83% |
| Satisfied we provide a safe and secure home | 85% | 83% |
| Satisfied we’re easy to deal with | 78% | 74% |
| Satisfied with the quality of their home | 74% | 86% |
| Satisfied with our repairs service | 58% | 50% |
| Satisfied with communal areas and upkeep of the grounds | 72% | 63% |
| Satisfied with how we handle reports of ASB | 51% | 52% |
| Satisfied with how we handled their complaint | 44% | 32% |
| Satisfied their views are taken into account and we act upon them | 67% | 58% |
| Satisfied with our online service | 79% | 76% |