We want all of our customers to live in a safe, secure and sustainable home. The safety of our customers and buildings is a top priority for us and we're constantly working to improve the safety of your home.
We encourage input from our customers and encourage you to raise any safety concerns with us. Gemma Hancock, Executive Director of Assets and Development is our designated Customer Health and Safety Lead for Heart of Medway and mhs homes. Her goal is make sure we're following building safety best practice and that we put customer safety at the heart of everything we do.
We adhere to specific laws and regulations designed to keep you safe in your home.
We want to ensure you are fully aware of your rights as a customer and the obligations we must fulfil as your landlord.
This information is relevant to all mhs and Heart of Medway customers. However, please note that different rules may apply depending on the type of tenancy agreement or lease you have with us and the specific terms outlined in your agreement.
Below, you'll find detailed information about your rights:
Right to a safe and decent home: You have the right to live in a property that is safe, well-maintained, and free from hazards. Click here for information on the Decent Homes Standard.
Right to repairs: You can request repairs, and they must be carried out in a timely manner. The Repairs Service Standards provide further details. We must ensure the property is in good repair and address any issues promptly.
Health and safety regulations: We must comply with health and safety regulations, including fire safety and sanitation. For further information please tabs below on gas servicing, asbestos, fire and water hygiene.
Right to privacy: You should be given reasonable notice before any non-emergency inspections or entries into your home.
We’re committed to ensuring that your home remains safe and fit for human habitation in line with legal requirements, including the Homes (Fitness for Habitation) Act 2018.
This means we’ll regularly check and repair your home to make sure it is free from serious hazards that could affect your health and safety. If you notice any risks in your home please report these to us, we take these seriously and will act swiftly to resolve them.