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We regularly inspect your home to ensure it meets health and safety standards, as well as the Decent Homes Standard. This helps keep you and your family safe and comfortable.
Our stock condition surveyor will assess the condition of fixtures and fittings, such as windows, roofs, bathrooms, and kitchens. Any areas needing improvement will be noted.
We’ve partnered with Ridge to carry out these surveys.
These inspections normally take place at least once every five years. However, as part of our new partnership with Ridge, we’re also completing additional quality‑assurance checks. This means you’ll still need a survey, even if you’ve had one recently.
Why we conduct surveys
Inspections are essential for maintaining the safety and condition of your home. Our stock condition survey reviews the age and state of key components, such as windows, roofs, bathrooms, and kitchens, to determine when they may require replacement.
We also carry out a health and safety assessment to ensure your home is safe for you, your family, and visitors. If any issues are identified, a work order will be raised to address them.
What to expect during the survey
Duration and equipment: The survey is a visual inspection that lasts approximately 45 minutes, depending on the size of your home. Surveyors will bring their tablet and photo ID. They always carry and display ID, but if you have any concerns, please call us on 01634 565333.
Photos and purpose: Surveyors may take photos of key areas such as windows, kitchens, bathrooms, smoke/heat alarms, and heating systems. These images are used solely to document conditions and plan improvements. Your photos will be handled securely and respectfully.
Focus of the visit: The survey is focused on the condition of your home, not on your personal habits or tidiness. Our goal is to evaluate the main elements of your home to ensure safety and schedule future improvements.
Access to your home
During the survey, all internal and external areas of your home will be checked, including the kitchen, bathroom, structure, roof, windows, and doors.
Pets and supervision: For safety reasons, please keep pets in a separate room while the survey takes place. An adult (18+ years old) must be present for the duration of the inspection.
Future work and planning
While we cannot confirm any future works during the survey, the information gathered will be added to our database. This helps us plan and schedule renewal works when they're due. We’ll notify you when work is scheduled for your home.
If you have general repair needs, contact our customer team on 01634 565333 or visit our Repairs page.
Important information about cold callers
We’re aware that some customers have been approached by cold callers falsely claiming to be from mhs homes. These individuals are not connected to us, and we’re advising customers not to let anyone into their home if they have any doubts.
Our staff and our approved contractors — including Ridge, who carry out our stock condition surveys — will always carry ID. If you’re unsure whether a visit is genuine, please contact us on 01634 565333 before allowing access.