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Key performance indicators (KPIs)
We want to make sure your estate is clean, safe, and well‑maintained.
Our KPIs explain the service standards you can expect from our Estate Services team, including how quickly we respond to communal repair requests, how we manage communal cleaning, and the steps we take to keep your building safe.
Our aim is to provide clear information so you know what we do, how we do it, and the level of service you can rely on as our customer.
Fly tipping
To help us manage increasing levels of fly tipping more effectively, we have created a Fly‑Tip Hot Spot List to identify locations where waste is being dumped repeatedly and at a higher frequency than other areas.
These sites, which can be viewed here, have been recognised as persistent problem areas that often require either 24‑hour or 48‑hour clearance.
By recording and monitoring these hot spots, we're able to prioritise resources, respond more quickly, and take a more proactive approach to keeping these neighbourhoods clean and safe.
The Fly‑Tip Hot Spot List also enables better reporting, helping us identify trends, and supports future decision‑making around prevention, enforcement, and community engagement.
Window cleaning
Click on the button below to download the current window cleaning rota (Excel document).
Please note: Whilst we make every effort to stick to the date and times listed on the rota, these may occasionally be subject to change.