Compliments

This feedback was for Kim, our Tenant Satisfaction Measures Survey caller after she spoke to one of our newer customers  who forms ones of Heart of Medway’s procurement of 250 L&Q’s properties. We are really glad that the customer is happy with the quick action taken by the team:

“Thank you is an inadequate word to use for your kindness and support. You called just to complete a survey and took a negative survey and have turned this around by going above and beyond. I can’t tell you what a relief it is to know that we will not be wasting money again on wasted energy due to poor fitting windows and doors, or mould due to the condensation.  I will be able to see out of my kitchen window. I look forward to the contractors contacting me. Please pass to your Manager my comments please as I would like to nominate you for employee of the month.  As a complaints Manager I expect a high standard and you have exceeded my expectations.  Thank you again you are a true asset to MHS”.

Feedback for one of our complaint handlers, Michael, following a stage one complaint investigation and response:

“Thank you very much for taking the complaint into account and acting on it swiftly. We do appreciate that a lot and the professionalism you and mhs homes group has always profoundly held.”

Feedback for our security engineer Chris who showed his dedication to residents at Rowan House:

“I just want to say that Chris the guy fixing the door system at rowan house gorse avenue is a top bloke , he goes above and beyond to get his jobs fixed , his attitude enthusiasm and friendly manor are a refreshing sight - chris goes out his way to get the job done and you feel in safe hands when he's on the job he really needs some recognition for his work , he refused to leave rowan house today until he got the main gate to work and lock so we had security tonight.”