Welcome to our latest Annual Service Improvement Report. As a member of the Housing Ombudsman scheme, we must report on our improvements arising from complaints over the last financial year.
Below you will find the improvement reports for both mhs homes and Heart of Medway Housing Association, alongside a response from the Board and the completed self assessment forms.
mhs homes is a housing charity, regulated by the charity commission and Heart of Medway is a registered social housing provider, regulated by the regulator of social housing.