Be in and win

We know repairs are taking too long – and we’re sorry. 

We understand how frustrating delays can be, and we want to apologise to our customers. 

Improving our repairs service is a top priority, and we’re already making good progress to fix the issues and get things back on track. 

We’ve already: 

• Hired 30 more team members to keep up with growing demand 
• Improved our pre-inspection process so we can match each job with the right person 
• Reviewed our data to find more ways we can improve. 

One area where customers can really help us out is with missed appointments. 

In 2024, over 2,000 repairs couldn’t be completed because we couldn’t get access to the property – that’s around 8.5 hours of wasted time every day. 

So far this year, we’ve already had 895 missed appointments – that’s an average of 8 every day. 

To help us fix things faster for everyone, we’re launching our ‘Be in and win’ campaign. 

Starting in July 2025, we’re launching a new campaign to cut down on missed appointments – and reward customers who help us keep things moving. 

Our ‘Be in and win’ campaign is all about making it easier to get repairs done on time, while giving something back to those who play their part. 

Here’s how you can win 

🏡 Be home for your scheduled repair  

🚪 Give us access the first time we visit 

✅ Get entered into the prize draw to win £50 

It’s our way of saying thank you for helping us keep repairs on track!  

We’ll randomly select four customers each month, who will receive a £50 Love2Shop voucher.  

Need to reschedule? 

No problem – we know plans can change.  

Just let us know as soon as you can so we can offer the slot to someone else and keep things moving. 

Just give us a call on 01634 565333 or email [email protected] and we’ll rebook your appointment. 

We’ll keep working hard to improve our repairs service – and with your help, we can get things fixed faster. 

Let’s work together to make it happen.