We're delighted to welcome Joe Williams as our new Executive Director of Customer Experience.
Joe brings almost 20 years of housing experience from Richmond Housing Partnership, Poplar HARCA and Settle, where he was Executive Director of Customer Service, having previously held the role of Director of Housing.
Joe began his career in customer-facing roles – including call centre and housing officer positions – and says these early experiences have shaped the leader he is today.
“It’s so important to combine strategic decision-making with operational knowledge and understanding,” he says. “I’m looking forward to building on mhs homes’ work to strengthen connections between our services and local communities and make sure our customers feel heard and supported.”
Joe's appointment further strengthens our executive leadership team as we continue to focus on delivering high-quality homes and services that meet the needs and expectations of customers across north Kent.
Marie-Claire Yuill, Chief Executive at mhs homes, said: “We are thrilled to welcome Joe to mhs homes. He has a wealth of experience from across the social housing sector and shares our commitment to putting customers at the heart of our decision-making and the way we deliver our services.
“Joe will bring a huge amount to the team as we continue to improve our services and focus on what we know matters most to our customers – safe, good quality homes, reliable services and confidence that their voice will be heard.”