Details about cookies on mhs.org.uk
mhs.org.uk puts small files (known as 'cookies') onto your computer to collect information about how you browse the site. Find out more about the cookies we use, what they're for and when they expire.
Strictly necessary cookies
Cookie consent
Consent cookies remember your consent for tracking and functional cookies. You can change your consent on the mhs.org.uk cookies page.
| Name | Purpose | Expires |
|---|---|---|
| TrackingCookieConsent | Records your consent for tracking cookies as either accepted or declined. | 30 days |
| FunctionalCookieConsent | Records your consent for functional cookies as either accepted or declined. | 30 days |
Umbraco
Our content management tool sets these cookies.
| Name | Purpose | Expires |
|---|---|---|
| __RequestVerificationToken | Helps prevent Cross-Site Request Forgery (CSRF) attacks | When you close your browser |
| ASP.NET_SessionId | Remembers your session while you use mhs.org.uk | When you close your browser |
Cookies that provide additional functionality
We use Livechat to provide a customer support chat service.
Livechat
When a visitor enters a website with LiveChat added to it they automatically save and store the following cookies on your device:
| Name | Purpose | Expires |
|---|---|---|
| __lc_cid (customerId) | Used by Livechat's accounts service. Verifies the identity of a customer created in LiveChat. | Two years |
| __lc_cst (customerSecureToken) | Used by Livechat's accounts service. Verifies the customer's token. | Two years |
These cookies do not store any personal information that would allow someone to identify you, like your name, IP address, geolocation etc.
Other functional information used by Livechat includes:
- statistics information that allows us to determine how many times the you browsed through a page
- how many greetings you've seen
- your name, provided either by the pre-chat form feature or via an API
These details are stored in the LocalStorage of your device. Keeping the information in the LocalStorage allows Livechat to make sure that, as opposed to cookies, they cannot be accessed by domains which origin is different than the domain of software that saved it initially (in our case, livechatinc.com). As a result, 3rd party trackers will not be able to access and target the data stored by us.
Cookies that track activity
We use Google Analytics and Hotjar cookies to collect information about how you use mhs.org.uk.
Google Analytics
We use the following Google Analytics cookies on mhs.org.uk:
| Name | Purpose | Expires |
|---|---|---|
| _ga | These help us count how many people visit mhs.org.uk by tracking if you've visited before | 2 years |
| _gid | These help us count how many people visit mhs.org.uk by tracking if you've visited before | 24 hours |
| _gat | Used to manage the rate at which page view requests are made | 10 minutes |
| collect | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels | When you close your browser |
You can opt out of Google Analytics cookies on the mhs.org.uk cookies page or by installing the Google Analytics Opt-out Browser Add-on.
You can read Google's overview of data practices within Google Analytics.
The mhs Homes Privacy Notice has more information about the data we collect using Google Analytics cookies and information we receive from other digital services.
Hotjar
We use Hotjar to understand how you use our website through Hotjar services such as heatmaps, page usage recordings and feedback polls and surveys. The Hotjar privacy policy explains more about how data is collected and kept safe.
Through the Hotjar tracking code embedded on our website, the information collected includes device-specific data and log data.
The following information may be collected through your device and browser:
- your device's IP address (collected and stored in an anonymised format)
- device screen size
- device type (unique device identifiers) and browser information
- geographic location (country only)
- preferred language used to display the webpage.
| Name | Purpose | Expires |
|---|---|---|
| _hjSessionUser | Contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions. | 1 year |
| _hjSession | This session cookie holds session data and ensures subsequent requests in the session window are attributed to the same session. | 30 minutes |
| _hjClosedSurveyInvites | This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. | 1 year |
| _hjDonePolls | This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. | 1 year |
| _hjMinimizedPolls | This cookie is set once a visitor minimises a Feedback Poll widget. It is used to ensure that the widget stays minimises when the visitor navigates through your site. | 1 year |
| _hjDoneTestersWidgets | This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. | 1 year |
| _hjMinimizedTestersWidgets | This cookie is set once a visitor minimises a Recruit User Testers widget. It is used to ensure that the widget stays minimises when the visitor navigates through your site. | 1 year |
| _hjIncludedInSample | This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. | When you close the browser |
| _hjAbsoluteSessionInProgress | Used to detect the first pageview session of a user. | 30 minutes |
You can read more about cookies set by the Hotjar tracking code
You can also opt out of Hotjar tracking by turning on the Do Not Track header in your web browser.