"I moved from New York City to the UK in 2016 and to my Mhs flat in Rochester in 2019. I absolutely love living in Rochester.
"I joined the CSP with the goal of facilitating communication with Mhs and my neighbours and fellow homeowners.
"I look forward to working with the CSP team."
I’m Annette Beer and I've lived in Medway for 41 years. I've been an mhs customer for almost 10 years, I joined the Panel in 2022 to help contribute to the voice of mhs customers.
I have found it very rewarding to see the positive impact the Panel makes on the organisation, and how we have had a positive influence on the way services can be improved.
"I have lived in Medway for 3 years and recently joined the CSP in June 2024.
"I hope to bring my experience of working in customer service to the team and make a difference by being a voice in helping the community.
"I am also a volunteer at Medway hospital as a presenter on Hospital radio."
I've lived in Medway since 1985 and an mhs homes customer since 2021.
I joined the Customer Scrutiny Panel (CSP) in May 2022. I've enjoyed the opportunity to learn more about how and why services are delivered, highlighting the importance of excellent customer services. This is especially the case for those that are most vulnerable through a disability or sickness and need help to maintain independent living.
For my day job I work for a local charity supporting unpaid carers.
As a member of the CSP it's very rewarding to make a difference and champion continuous improvement to support mhs homes as our landlord, tenants & homeowners.
Andrew has been an mhs homes tenant for 22 years and has been living in Medway for 30 years after moving from Standerton, South Africa.
Previously was a military contractor and in his spare time is an avid gamer and administrator to a military group.
"I grew up in Southern Africa, Zambia, Namibia and South Africa. I served in The South African military as part of my national service requirements. My interests are reading military history and computers.
"My reason for joining the Customer Scrutiny Panel was to understand and see how the choices that were being made influenced customer experience.
"My goals are to understand and influence the methods that mhs homes operate to make it a better institution and improve services for mhs homes customers."
June has been a tenant of mhs homes since 2012 and has lived with her family in Medway for over 20 years.
“I am very grateful to mhs for my home and offering great opportunities to get involved with helping mhs on their continuous journey of improvement to deliver excellent services”, says June.
June joined the CSP in 2015 and during this time has helped create a professional approach to customer scrutiny. She's held the positions of Chair and Vice Chair, she now focuses on leading on service reviews and communication working groups.
June works full time and has found being part of the panel enabled her to build her own confidence. She's found that presenting to the executive team and board members as part of her role, has really supported this.
June would like to see the panel welcome new members and hopes they will enjoy being part of the CSP as much as she does.
"I joined the CSP panel in May 2023 and I love helping the community. By joining the CSP I feel I'm going above and beyond for mhs homes customers.
"I've grown in confidence and enjoy all the different projects we take on to see how we can help mhs fulfil its role in providing for their customers in every way possible."